Free Remake Guarantee

Our customized products come with a Free Remake Guarantee which means if your first order doesn’t fit like you think it should, we’ll make you a new one free of charge.

How To Initiate A Return

Please email us include:
1) Your order number (you can find this in your order confirmation email/Message, if you have not received the confirmation email, you are welcome to register to check the shipping status anytime)
2) The photo of the package you just received. A member of our Customer Service team will reply to your message within 24 hours.
*Please include a printout of your order confirmation email in the package for identification purposes. Alternatively, write your order # on the outside of the package in large, clear print (or print out a label).

If you need to cancel the order, please feel free to contact us within 24 hours after your purchase. Usually, we will start to customize and produce your product within 24 hours after you place your order. Once your order is shipped, it cannot be canceled or refunded.
For these cases, please contact us to send you the replacement package for free.
1) Damaged package
2) The Wrong item in the package Enfodream will provide a pre-paid return shipping label in cases where items have arrived in damaged condition or are confirmed
by a Enfodream representative to be defective.


*Unfortunately, we DO NOT offer full refunds for the following situations:
1) More than 30 days from the purchase date
2) Custom Metal Sign & Metal Clock
3) Orders that are shown delivered on the shipping carriers' official websites, such as USPS or FedEx.

Full Refunds

We offer you a refund for those following situations, except for 9.65% of the transaction charge. returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds):
1) Email us for canceling the order within 24 hours from the purchase date.
2) Shipping carriers lost the package.

Partial Refunds

We will provide you with a partial refund while the customer wants to return the package without any damage when you get it(such as changing your mind).
The details are as follows:
1) Full refund of the product value.
2) Shipping costs cannot be canceled or refunded

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